Raffle 65 Terms and Conditions

Raﬄe Particulars Raﬄe Details
Raﬄe Number	No. 65
Major Raﬄe Dates	Sales open 16^th August 2024 Close 11.59 am 14 November 2024. Draw at 2 pm on the 15 November 2024.
VIP Monthly Draw Dates	Every Friday (on months where there are four Fridays, two draws will be held to make every month 5 weekly draws)
Ticket Bundles	10 for $30, 16 for $40, 20 for $50, 30 for $60, 40 for $80, 50 for $100, 75 for $150, ( $2 each from $60 and $1 each from $200).
Maximum Entries Available	500,000 entries (47,000 in the ACT)
Draw Location	Level 3 / 72-80 Cooper Street, SURRY HILLS , NSW , 2010
Raﬄe Organiser	Ms Maddalena Rossi
Customer Support	Phone 1300 302 579 and email hri@charityraﬄe.com.au

Prize	Description
First Prize	$5,000 Harvey Norman Gift Card or Cash*.
Second Prize	$2,500 Harvey Norman Gift Card or Cash*.
Third Prize	$2,000 Harvey Norman Gift Card or Cash*.
‘Hero of the Heart’ VIP Monthly Supporters	Week 1: 1 x $500 , 10 x $50 Week 2: 1 x $500 , 10 x $50 Week 3: 1 x $500 , 10 x $50 Week 4: 1 x $500 , 10 x $50 Week 5: 1 x $500 , 10 x $50 Total : $5,000 per month. $15,000 per raffle.

Permits
State	Governing Authority	Permit Type/Number
New South Wales (NSW)	NSW Fair Trading	Charity Fundraising Authority No. 20903
Victoria (VIC)	Victoria Gambling and Casino Control Commission	10334/24
Australian Capital Territory (ACT)	ACT Gambling and Racing Commission	ACT R 2400150 – TP 2401776
Tasmania (TAS)	Department of Treasury and Finance	See NSW permit.
Queensland (QLD)	Oﬃce of Liquor and Gaming Regulation	See NSW permit.

General Conditions of Entry

The funds received by The Heart Research Institute Ltd from this Raﬄe are used for its charitable purposes in life-saving medical research. This Heart Research Institute fundraising raﬄe game is conducted in support of The Heart Research Institute Limited (HRI) ABN 41 003 209 952, CFN 20903. with Insight Holdings Consolidated Pty Ltd.

These conditions may include changes about how we may, in the future, amend the games. This includes changing Hero of the Heart prizes, making detail and clarity improvements, and privacy policy changes, without notice. You are taken to have agreed to these changed conditions.

Prize, Permit, Dates, available entries, and entry pricing are set out in the tables above.

In these conditions, the raffle purchaser, contact, or entry holder, is referred to as “you” and HRI and InsightCFS are referred to as “us,” “we” or “our,” as the context requires.

The total prize value available is $24,500, being main Raﬄe prizes of $5,000, $2,500, and $2,000 (cash or Harvey Norman gift cards) and Hero of the Heart weekly prizes during the raﬄe totalling $15,000, which can be taken in Cash* or Coles Myer Gift Cards.

For residents of the ACT, this game is a lottery and a trade promotion lottery. The trade promotion component is identiﬁed below as the Hero of the Heart game.

Entries are sold as described in the table or in this clause. If less than $30 is received for a draw, entries are $3 each. Hero of the Heart supporters also receive 1 entry for each $1 paid each month for each Hero draw in that month. For example, $20 paid each month over 3 months for $60 means 30 entries in the Raﬄe draw and 20 Hero of the Heart entries in each of the 5 weekly draws each month. My Charity Raﬄe online payment supporters paying $25 per month receive entries at $2 for all games. (See mycharityraﬄe.com.au/JEJ for more details.

Your kind support can always be put to good use in HRI’s research work. To make that possible we will notify you if we intend to provide additional entries, paid for with an increase in your Raﬄe support. If you do not wish to participate in that notiﬁed increase, please let us know before or after that change occurs.

Raffle Entry Sales

Entries in the HRI Raﬄes are sold to the public and HRI supporters of NSW, Queensland, ACT, Tasmania, and Victoria by telephone or on the website www.hri.charityraﬄe.com.au or at Mycharityraﬄe.com.au or at Raﬄeresults.com.au Details of draw dates and prizes can be viewed at hri.charityraﬄe.com.au. Entry is by purchase or by pledge to pay for entries or by purchase of entries as a Hero of the Heart member. Entries are mailed or emailed to you. Entries are validated for the draw after payment is received. You may purchase entries on multiple occasions.

Entrants must be Australian residents or if successful in the draw, receive any Prize in Australia. Our website may bar entry to persons overseas or in Australian states where sales are not permitted.

We take care to sell to persons over 18 who understand the purchase and are able to provide payment. We will award the Prize to the selected entrant. Where a purchase is made by a young person, to someone inclined to irresponsible gaming, or to a vulnerable person we will happily refund the entry purchase sum if that person has not played in a game. We are unable to make refunds after a draw in the absence of exceptional circumstances.

How To Make Payment For Entries

For payment assistance, please call the Hotline, 1300 302 579 or go to hri@charityraﬄe.com.au.

Entries can be paid for with a payment card, cheque, direct debit, BPay, or digital payment wallet where available. You may make payment for entries in advance for up to one year up to a maximum of $600 per Raﬄe. Where you pay with a debit or credit payment card, and after registration with Westpac merchant processing, we may oﬀer to accept payment for subsequent purchases by resubmitting the registered reference number instead of a credit card. You may decline to use that payment method. Payments falling due on a weekend or public holiday may be submitted the day prior and declined payments are retried within ﬁve days. To ensure payment is made we may seek payment from an alternative payment method where that has been provided to us.

To be eligible for entry into the Raﬄe draw you must make payment prior to the draw. Direct debit payment instructions must be received one week prior to the draw date to ensure payment can be completed. Any amounts paid in advance for entries in the Raﬄe are recorded in a prepaid account and then applied to each draw. You may become an entrant in additional bonus draws for additional prizes conducted with the main draw as a result of prompt payment or for payment by particular methods. Persons engaged in the management, sales, or supervision of the raﬄe and their immediate family are not permitted to enter. If your paid entry cannot be entered in a draw you will be entered in the next available raﬄe.

Single entry payments greater than the agreed price will be rounded down to the next bundle and the excess will be accepted as a donation and a receipt issued. Payments received by invalid international or interstate entrants will be returned where possible or retained as donations. In cases where a person cannot be identiﬁed due to insuﬃcient information provided with a payment, we will make our best eﬀort to identify the individual. However, if the person cannot be found, the payment may be treated as a donation.

Hero of the Heart Club

You can become a Hero of the Heart member to play in weekly draws and the Raﬄe draws by accepting our oﬀer during our telephone call, going to our website or by calling the Raﬄe Hotline on 1300 302 579 and agreeing to pay the chosen sum each month or on another recurring basis for payment toward each consecutive HRI Raﬄe draw. As an HRI Hero of the Heart member you are entered into all HRI Raﬄe draws (up to 4 per year) and entered into weekly Hero of the Heart draws based on that month’s payments from you. The Hero of the Heart Club is part of the draw lottery in NSW and Queensland, part of the minor gaming raﬄe in Victoria and in the ACT is a trade promotion lottery with the ACT lottery permit (see above). By agreeing to support HRI in this way, you authorise our bank service providers to automatically debit your payment card or nominated bank account on the nominated recurring basis. You may cancel or amend your support level for your Hero of the Heart Club membership at any time prior to the next payment.

Tickets are allocated and sent to Hero of the Heart supporters once per raﬄe period to their mailing address if a valid email address is not provided; otherwise, entries will be sent to that email address. Allocations are based on the total amount successfully banked each month during the raﬄe period and may be dispatched to you within the week leading up to the draw.

At the time of joining, you may authorise us to automatically increase your support by up to $5 each month on

the ﬁrst payment date after the anniversary of joining the Hero of the Heart Club. This will not occur if in the

last six months a payment change has already been made or you have newly joined. You can choose to stop payments at any time by calling the Raﬄe Hotline or emailing us at hri@charityraﬄe.com.au.

All Hero of the Heart Prize winning numbers are published on the website hri.charityraﬄe.com.au/. The ﬁrst Prize winner is informed by phone. All Prize winners are notiﬁed by registered mail. For more information, please contact the Raﬄe Hotline on 1300 302 579.

Draw of Winners

Major raﬄes draws are held every 3 months on the notiﬁed day at the advised address (see above). Hero of the Heart draws occur each Friday, or the closest business day in the event of public holidays. Monthly, there are ﬁve draws scheduled. In months with only four Fridays, two draws may be held on the last Friday. Prizes, determined through approved random number generators, are awarded in descending order of value to the ﬁrst valid entry drawn, followed by subsequent draws of entries for other major prizes and weekly Hero of the Heart draws.

Raﬄe winner’s entry number, suburb, and state are published at hri.charityraﬄe.com.au on the day after the draw. Details of winners’ names or addresses are not published or available unless authorised by the winner. Entry in the draw may not be cancelled after the draw.

Major Prize winners are notiﬁed by registered mail and attempts may be made by telephone and email if available. It is the responsibility of the customer to notify the raﬄe oﬃce of any changes to contact details.

Donations

Where funds are received as a donation in place of or with a Raﬄe entry purchase or a minor sum is deemed

to be a donation, and the amount is $2 or more, a receipt is issued. HRI has an ATO tax-deductible gift status.

Prizes

Prizes are not transferable and may not be exchanged for cash unless cash is oﬀered. *Cash prizes are not permitted for residents of Victoria. Delivery of small prizes (such as cheques for cash or gift cards) is by registered mail which shall be suﬃcient discharge of the delivery responsibility. In the event that HRI is unable to supply the Prize shown, HRI reserves the right to supply a replacement Prize of similar type and value. All taxes, liabilities, and costs not included with the Prize are the responsibility of the winner. Prize values are in Australian dollars and are the recommended retail values at the time of printing. All images are for promotional purposes only. We may increase the prizes across the board or individually.

Unclaimed Prizes

Subject always to the individual states’ regulations on unclaimed prizes as determined by the residence of the drawn Prize winner, each Prize will be retained while the winner is notiﬁed or located. If the Prize is unclaimed for the required claim period which is nominated to be 95 days from the scheduled Prize draw date, notice that the Prize winner cannot be located will be published on the Raﬄe website with the redraw date. If a Prize winner cannot be located a new Prize winner will be drawn at 2 pm Tuesday, 18 February 2025 at L3/80 Cooper Street, Surry Hills NSW 2010 from the same pool of supporters. If the new Prize winner cannot be located a further draw will take place each seven days later until the winner can be drawn and located.

Fundraising Service Provider

The funds received by the HRI from the Raﬄe are used for its charitable purposes in heart disease research. There is an agreement with Insight Holdings Consolidated Pty Ltd (InsightCFS) ACN 111 803 475 to promote or conduct this Raﬄe for reward. The Heart Research Institute receives no less than 43% of the gross proceeds and bears no costs of the Raﬄe. The Raﬄe is conducted by Insight Holdings Consolidated Pty Ltd of 80 Cooper St, Surry Hills NSW 2010, phone: 1300 365 869, fax: 1300 733 121, c.service@insightcfs.com.au, www.insightcfs.com.au who receive no more than 57% of the gross proceeds of the Raﬄe from which they meet all the Prize, call centre, fulﬁlment, and other approved costs.

Telemarketing

The telephone numbers we use are sourced from the public telephone directory and data suppliers. We only call at times permitted by legislation.

Changes To The Draw

These Raffle conditions which amend or provide for rules outside the mandated rules are subject to change and correction. Please check these conditions from time to time. Significant changes will be identified at hri.charityraffle.com.au/terms-and-conditions.

To protect the operators of the Raffle from any cause that may imperil the success of the Raffle, we reserve the right in our absolute discretion to cancel or postpone any draw or the series of draws, to recommence them, and to change the raffle game including by refunding payments in undrawn games, changing the Raffle rules, altering the prizes or changing the Raffle draw schedule.

We may, in our absolute discretion, change or cancel the current or future draws, including recommencing them on new conditions, in the event of the interference of an outside agent or event that adversely impacts or hinders the sales processes, revenue objectives, or any other aspect of the Raffle’s conduct. This includes, but is not limited to, vandalism, power failures, tempests, pandemics, natural disasters, acts of God, civil unrest, atomic war, invasion, or strikes. Any changes under this clause will be notified on our Raffle website.

Nothing in these clauses limits or alters your rights to consumer guarantees under the Australian Consumer Law.

Complaints

If you would like to make a complaint or tell us how we can improve, please contact us immediately. To provide feedback please call our Raﬄe Helpdesk 1300 302 579 or send an email. We are only able to action complaints where we are advised of the telephone number. Our ﬁrst step is to verify that it was InsightCFS and not another organisation that made the call.

We Respect Your Privacy

We contact members of the public periodically regarding fundraising initiatives. If a call is inconvenient, you may request that we call back at either another day or time or not call at all. Please be aware that HRI (ACNC registered) is exempt from the Do Not Call Register Act 2006 and the SPAM Act 2003. Should you wish to not receive our calls or to provide your preferences for communication from us for our raﬄes, please call our Raﬄe Helpdesk 1300 302 579 or send us an email and we will remove your details from further contact of that type. Please see our privacy policy for more information https://hri.charityraﬄe.com.au/privacy-policy/.

Please see our privacy policy for more information https://hri.charityraﬄe.com.au/privacy-policy/.

RAFFLE PRIVACY POLICY – COLLECTION STATEMENT.

The Heart Research Institute Ltd and Insight Holdings Consolidated Pty Ltd collect your personal information at HRI.charityraffle.com.au, in person, and over the phone to contact you to seek your support for Raffle participation and to administer your participation in draws for prizes. Please see our full Raffle privacy policy at HRI.charityraffle.com.au/privacy

Funds raised from this Raffle are used to support HRIs work in preventing heart disease and related challenges

to human health.

Banks, mailhouses, and other suppliers receive your information in order to provide services. If you do not provide contact information we are unable to include you in the draw or provide our services. Data we receive is kept securely in an encrypted form in secured, backed-up servers. For more information, please see Insight Holdings Consolidated Privacy Policy and other policies at insightcfs.com.au. Supporter personal information may be sent overseas via the use of Google or AWS servers but not otherwise.

Contact us if you have any questions or feedback; 1800 183 346, HRI@charityraffle.com.au If you would prefer that we do not contact you regarding the Raffle, if you wish to see or correct the personal information we hold about you or have feedback or concerns about your experience, please call us on 1300 183 346 or privacy@insightcfs.com.au

For information about privacy in relation to HRI or Insight’s activities outside this Raffle policy, please see the

HRI Privacy Statements at www.HRI.org.au/privacy-policy/ or www.Insightfundraising.com.au/privacy